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How can I fix the errors "Could not load prompt lists", "Could not load prompt templates", and why is my AIPRM dashboard missing?

AIPRM Team
  • Updated

If you are experiencing issues with loading prompt lists, prompt templates, or cannot see AIPRM dashboard, follow these troubleshooting steps to resolve the issue.

  • Make sure you have the latest version of AIPRM for ChatGPT (1.2.9.13) / AIPRM for Claude (1.2.9.20) installed: You can find instructions on how to quickly upgrade AIPRM on Google Chrome and Microsoft Edge here:

    https://help.aiprm.com/hc/en-us/articles/18672390076177-How-can-I-quickly-upgrade-AIPRM-on-Google-Chrome-and-Microsoft-Edge

  • Check AIPRM Forum and Status: If the issue persists, visit the AIPRM forum and status page for updates and possible solutions:

  • Disable browser extensions: Try disabling all other browser extensions temporarily to see if any of them are causing conflicts with AIPRM. After disabling the extensions, try reloading the page. You can find instructions on how to do this here:

    https://help.aiprm.com/hc/en-us/articles/13771210715153-I-cannot-see-Prompts-Prompts-do-not-show-or-stopped-appearing-or-layout-problems-in-AIPRM

  • Update your browser: Ensure you are using the latest version of your browser. Updates often include bug fixes and improvements that may resolve these issues. If the problem persists, try using a different browser (Chrome or Edge) to see if the issue is browser-specific.

  • The issue may also be related to your local network or VPN: Have you tried using a different network, VPN, IP address, or device to see if the issue persists? Some users have reported problems with ChatGPT and VPN or solutions like Web Protection.

  • Contact our support team: If you've tried these steps and are still experiencing issues, please don't hesitate to contact our support team with the following information:

    • A description of the issue you are facing
    • Screenshots or screen recordings showing the problem and any related error messages from the developer console - to access the developer console, click on the three dots (settings) > More tools > Developer tools, or use shortcut Ctrl + Shift + I (Windows/Linux) or Command + Option + I (Mac)
    • Your browser type (Chrome, Edge, etc.) and version number
    • Any other relevant details that may help us diagnose the issue

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